Privacybeleid

The Fish Collection Oy (“The Fish Collection,” “we,” “us,” or “our”) operates the website thefishcollection.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases.

Information We Collect

We collect information that you provide directly to us, including:

• Account information: Name, email address, phone number, shipping address, and billing address when you create an account or place an order.
• Payment information: Credit card details, PayPal credentials, or wire transfer information processed securely through our payment provider (Stripe). We do not store full payment card numbers on our servers.
• Communication data: Messages, emails, and inquiries you send to our customer support team.
• Tank and care information: Tank specifications, species inventories, and care preferences you share with us for consultation purposes.

We also automatically collect certain information when you visit our website:

• Device information: Browser type, operating system, device type, and screen resolution.
• Usage data: Pages visited, time spent on pages, links clicked, and referring URLs.
• Location data: Approximate geographic location based on IP address, used to determine shipping feasibility and species legality.

How We Use Your Information

• Process and fulfil your orders, including shipping coordination and CITES documentation
• Provide customer support and species care guidance
• Send order confirmations, shipping notifications, and delivery updates
• Send marketing communications (only with your explicit consent, and you may unsubscribe at any time)
• Improve our website, product offerings, and customer experience
• Comply with legal obligations, including CITES reporting requirements
• Detect and prevent fraud

Information Sharing

We do not sell your personal information. We share data only with:

• Shipping carriers: FedEx, UPS, and specialist livestock freight forwarders — limited to delivery address and contact number.
• Payment processors: Stripe processes all payments under their own privacy policy.
• Government agencies: CITES authorities and customs offices when required by law for species documentation.
• Analytics providers: We use privacy-focused analytics to understand website usage patterns. No personally identifiable information is shared.

Cookies

We use essential cookies to maintain your shopping cart and session state. We use analytics cookies only with your consent. You can manage cookie preferences through your browser settings or our cookie consent banner.

Data Retention

We retain order records and associated personal data for 7 years to comply with tax and CITES reporting requirements. Communication records are retained for 2 years. You may request deletion of non-essential data at any time.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability
• Withdraw consent for marketing communications

To exercise any of these rights, contact us at privacy@thefishcollection.com. We respond within 30 days.

Security

We implement industry-standard security measures including TLS encryption for all data in transit, encrypted storage for sensitive data at rest, and regular security audits. Payment processing is handled entirely by Stripe, a PCI DSS Level 1 certified provider.

Children

Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

Changes to This Policy

We may update this policy periodically. Material changes will be communicated via email to registered customers and through a notice on our website. The “Last updated” date at the top of this page reflects the most recent revision.

Contact

For privacy-related inquiries:
The Fish Collection Oy
Katajanokanlaituri 5, 00160 Helsinki, Finland
privacy@thefishcollection.com